We love our Nieves Lavi clothes, and we hope you do too! But if for any reason you want to return something, you can do so within 20 days of the date of your purchase, as long as each item has the original tags, packaging and is in new and unused condition. Shoe returns must include all items, including the dust bag and shoe box, otherwise it will not be accepted.
The following exclusions apply:
- Sale items $150 and under are final sale and cannot be returned.
- All swimwear (bikinis and one-pieces) are final sale and cannot be returned.
Items not eligible for return will be marked as such on the product page and at checkout.
For refunds back to the original payment method, we’ll refund the original purchase cost and the associated sales tax (if any), minus a $12 return fee. This return fee is waived for returns issued as store credit. Original shipping fees are always non-refundable.
Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers. Returns that do not meet our policy will not be accepted.
Your item(s) should be sent back to us within 20 days of the date of your purchase. Returns outside this time frame may be accepted at the discretion of Nieves Lavi. Please reach out to us at email@example.com with any questions.
Exchanges are not possible at this time. Please return your item and re-purchase the item you are interested in. Sale items under $150 are final sale and cannot be returned. Please note that we do not cover the cost for the purchase of the new item.